At Wotira, we are committed to ensuring customer satisfaction with every purchase. Below is our Return & Refund Policy, designed to provide clear guidelines for your convenience.
Return Policy
We offer a 35-day return window from the date of receipt. If you are not completely satisfied with your purchase, you may return the item within this timeframe for a refund.
How to Initiate a Return
To start a return, please email us at [email protected] with your order number and reason for return. We will provide you with return instructions and the appropriate return address.
Return Conditions
To be eligible for a return:
- The item must be unused, unwashed, and in the same condition as received.
- All original packaging, tags, and labels must be intact.
- Items showing signs of wear, use, or modification cannot be returned.
Non-Returnable Items
- Gift Cards
- Items marked as “Final Sale”
Defective, Damaged, or Incorrect Items
If your order arrives defective, damaged, or incorrect, please contact us at [email protected] within 35 days of receipt.
- We will offer either a full refund or a replacement at no cost to you.
- In such cases, Wotira will cover return shipping costs.
- If applicable, we will provide a prepaid return shipping label for your convenience.
Return Shipping Costs
- For standard returns (e.g. change of mind), customers are responsible for return shipping costs.
- We strongly recommend using a trackable shipping method and purchasing shipping insurance, as Wotira is not responsible for lost or damaged return shipments unless caused by product defects or our error.
Refund Process
- Once your returned item(s) are received and inspected, you will be notified of the approval status.
- Approved refunds will be processed to your original payment method.
- Refunds typically appear within 5–12 business days, depending on your bank or credit card provider.
Exchanges
We do not offer direct exchanges. If you need a different size, color, or product, please return the original item for a refund and place a new order separately.
Late or Missing Refunds
If you haven’t received your refund after 12 business days, please reach out to us at [email protected] for assistance. We’re here to help resolve any issues promptly.
Need Help?
For any questions regarding this Returns and Refunds Policy, feel free to contact our support team at [email protected]. Thank you for choosing Wotira – we truly appreciate your trust and look forward to serving you again!