At Wotira, we are committed to ensuring customer satisfaction with every purchase. Below is our Return & Refund Policy, designed to provide clear guidelines for your convenience.
Return Policy
We offer a 35-day return policy for most items. If you are not completely satisfied with your purchase, you may return the item(s) within 35 days of delivery for a refund.
- How to Initiate a Return:
Contact us at [email protected] to request a return. We will provide instructions on how to proceed. - Return Conditions:
- Items must be in their original condition and packaging, with all tags and labels attached.
- Items that have been worn, washed, or altered cannot be returned.
- The following items are not eligible for return:
- Gift cards
- Items marked as “final sale”
- Return Shipping:
Customers are responsible for return shipping costs. We recommend using a trackable shipping method and purchasing insurance, as we are not liable for lost or damaged items during return transit.
Refund Policy
- Once the returned item(s) are received and inspected, refunds will be issued to the original payment method.
- Refunds may take 5-12 business days to appear, depending on your financial institution.
Exchanges
We do not offer exchanges. If you wish to exchange an item, you must return the original item(s) for a refund and place a new order.
Defective or Damaged Items
- If you receive a defective or damaged item, please contact us at [email protected] within 7 days of delivery.
- We will provide a replacement or a full refund and cover the return shipping costs if applicable.
International Returns
- International customers are responsible for return shipping costs and any applicable customs or duties fees.
- Please mark the package as “Returned Goods” to avoid additional charges.
Exceptions to the Return Policy
- Certain items may have unique return policies. Please refer to the product page for specific details.
- If you receive an incorrect item or an item damaged during shipping, we will provide a pre-paid return shipping label.
Non-Returnable Items
- Gift cards cannot be returned or refunded.
Discounted Items
Refunds for discounted items will be based on the discounted price at the time of purchase, not the original price.
Late or Missing Refunds
If you have not received your refund after 12 business days, please contact us at [email protected] for assistance.
For any questions or concerns regarding our Return & Refund Policy, please contact our customer service team at [email protected]. We are here to ensure your shopping experience with Wotira is positive and satisfying.
Thank you for choosing Wotira. We value your trust and look forward to serving you again!