At Wotira, we are committed to ensuring customer satisfaction with every purchase. Below is our Return & Refund Policy, designed to provide clear guidelines for your convenience.

Return Policy

We offer a 35-day return window from the date of receipt. If you are not completely satisfied with your purchase, you may return the item within this timeframe for a refund.

How to Initiate a Return
To start a return, please email us at [email protected] with your order number and reason for return. We will provide you with return instructions and the appropriate return address.

Return Conditions
To be eligible for a return:

  • The item must be unused, unwashed, and in the same condition as received.
  • All original packaging, tags, and labels must be intact.
  • Items showing signs of wear, use, or modification cannot be returned.

Non-Returnable Items

  • Gift Cards
  • Items marked as “Final Sale”

Defective, Damaged, or Incorrect Items

If your order arrives defective, damaged, or incorrect, please contact us at [email protected] within 35 days of receipt.

  • We will offer either a full refund or a replacement at no cost to you.
  • In such cases, Wotira will cover return shipping costs.
  • If applicable, we will provide a prepaid return shipping label for your convenience.

Return Shipping Costs

  • For standard returns (e.g. change of mind), customers are responsible for return shipping costs.
  • We strongly recommend using a trackable shipping method and purchasing shipping insurance, as Wotira is not responsible for lost or damaged return shipments unless caused by product defects or our error.

Refund Process

  • Once your returned item(s) are received and inspected, you will be notified of the approval status.
  • Approved refunds will be processed to your original payment method.
  • Refunds typically appear within 5–12 business days, depending on your bank or credit card provider.

Exchanges

We do not offer direct exchanges. If you need a different size, color, or product, please return the original item for a refund and place a new order separately.

Late or Missing Refunds

If you haven’t received your refund after 12 business days, please reach out to us at [email protected] for assistance. We’re here to help resolve any issues promptly.

Need Help?
For any questions regarding this Returns and Refunds Policy, feel free to contact our support team at [email protected]. Thank you for choosing Wotira – we truly appreciate your trust and look forward to serving you again!