ORDERING

1. How do I place an order?
To place an order, browse our website and select the item you wish to purchase. Choose your size and quantity, then click “Add to Cart.” Proceed to checkout and enter your shipping and payment details to complete your order.

2. Can I change or cancel my order?
If you need to make changes or cancel your order, please contact our customer service team at [email protected] as soon as possible. We’ll do our best to accommodate your request if the order has not yet shipped.

3. Do I need to create an account to place an order?
No, you can check out as a guest. However, creating an account lets you track your order and view your purchase history.

SHIPPING

1. Where do you ship?
We currently ship within the United States only.

2. How long does shipping take?
Shipping within the U.S. typically takes 4–5 business days after processing.

3. Can I track my order?
Yes. Once your order has shipped, you’ll receive an email with tracking details. You can also track your order by logging into your account on our website.

RETURNS & REFUNDS

1. What is your return policy?
We offer a 35-day return window from the date of receipt. For full details, refer to our Returns & Refunds Policy.

2. How do I initiate a return?
Contact us at [email protected] with your order number. Our team will guide you through the return process and provide return instructions.

3. How long does it take to receive a refund?
Refunds are typically processed within 5–12 business days after we receive and inspect the returned item.

CANCELLATION

1. Can I cancel my order?
Yes, as long as your order hasn’t been shipped. Please contact us promptly at [email protected] to request cancellation.

2. Can I cancel part of my order?
Partial cancellations are not supported. If needed, please cancel the full order and place a new one with the items you want.

PAYMENT

1. What payment methods do you accept?
We accept Visa, MasterCard, American Express, JCB, Diners Club, Discover, and PayPal.

2. Is my payment information secure?
Yes. We use industry-standard encryption technology to protect your payment and personal information.

3. Do you offer discounts or coupons?
We occasionally run promotions or offer discount codes. Sign up for our email newsletter to stay informed. Please note: discounts cannot be applied to past orders.

NEED MORE HELP?

If your question isn’t answered here, feel free to reach out to us at [email protected]. We’re here to help and ensure your experience with Wotira is a great one!