At Wotira, we strive to ensure a seamless shopping experience. We understand that circumstances may change, and you might need to cancel an order. Below is our clear and transparent cancellation policy.
Order Cancellation
- Before Shipment:
- You can cancel your order anytime before it is shipped by contacting us at [email protected].
- Please include your order number and reason for cancellation in your email.
- If the cancellation is successful, a full refund will be issued to your original payment method. Refunds are typically processed within 5-12 business days, depending on your payment provider.
- After Shipment:
- If your order has already been shipped, it cannot be canceled. You will need to initiate a return for a refund. Please refer to our Return Policy for detailed instructions.
- Customers are responsible for return shipping costs, and shipping fees are non-refundable.
Refused Delivery
- If you no longer want the items and the order has already been shipped, you can refuse delivery upon arrival.
- Once the package is returned to us, we will process a refund minus the original shipping costs and a 10% restocking fee.
Order Cancellations by Wotira
- In rare cases, we may cancel an order due to stock unavailability or other unforeseen circumstances.
- If this occurs, we will notify you immediately and issue a full refund to your original payment method.
Contact Us
For questions about cancellations or assistance with your order, please reach out to us at [email protected]. We are here to help and ensure your satisfaction with your shopping experience.